GENERAL DELIVERY NOTES
Orders received through the Website for delivery to UK addresses will usually be processed and dispatched within two (2) to ten (10) working days, subject to availability of the Goods. We endeavour to dispatch as soon as we can.
Most items are Royal Mail TRACKED 48 - you will receive tracking information at dispatch which you can track on their site by clicking the link on your email or via messenger if you opted into this service. This is not a guaranteed service.
At peak times, processing may take longer. We generally use Royal Mail services for dispatch - and all delivery costs include postage, packaging, and packing administrative charges. First class and Tracked 48 is generally 2 days for delivery after dispatch but they ask to allow for up to 10 working days. Royal Mail does not take instruction on where to leave packages, but you can log your preference / safe place with your local depot or delivery office for all your RM deliveries.
We do accept international orders to most destinations and the shipping costs reflect this. For delivery to addresses outside of the mainland UK delivery charges are calculated by territory. We ship via International Air Sure or Signed For or an equivalent service. Their service times vary according to destination but are normally within 14-21 days. We can send you a tracking number at your request for your item.
The flat fees quoted include packaging, packing and postage and we do have weight and size restrictions. Postal calculations may be amended subject to final order weight. Customers are liable for all local taxes and duties levied, and any non payment and therefore return of goods will be at the customers cost. If you have any questions prior to placing your goods please contact us in writing for details prior to placing your order.
Need to cancel your order? Please see our RETURNS / CANCELLATION PAGE